Everything About Tigger

"Launch" Customer

Imagine. You left a store or hang up after you buy something and your immediate response is "Wow!" How you feel? Excited, happy and full ... eager to return and buy again?

Would be great if you could make your customers feel the same how to deal with you?

Many small business owners (and not so fast!) Seem to think the customer is just an interference. But how can you get your customers all pumped and ready to do business with you again?

I will share some tips on how you can get a "Wow!" response and show how it can positively impact your bottom net.

Get promising
Today, many companies seem reluctant to commit anything. Consequently, they have become a lingering doubt that nothing will happen and what the experience is not pleasant. What a refreshing change to have a company that provides a firm promise on the dates and hours and hours of operation.

Can I have a clear promise to your customers? Have a look at all aspects of their business and improve his promised "in their sales and marketing materials. Good advice - as part of the promise and deliver more. Promise to deliver within 7 days, knowing that you can do in 3 days. When the goods arrived 4 days ahead of schedule, is a "Wow" factor, if there ever was one!

important point - if you do not can make deliveries, I promise!

Be a Tigger

Remember Tigger is Winnie the Pooh? It is everywhere, jumping up and down with endless energy and enthusiasm. He just left his friends cut breath! What one person very happy to be with and do business.

Are you excited when you speak and meet your customers? Its staff brimming with enthusiasm? If you can not project an image that says "I'm happy to be here," how can you expect your customers feel different? So, one day Tigger every day!

First Impressions

If you have a shop or office where customers visit What to say about the facility of your business? Is it modern, fresh, clean and tidy? Or is used in general, looking tired and run? Like it or not, customers will judge you by what they see. They can say 'Wow', but for the wrong reasons!

A pot of paint and a touch of color can make a difference and should not cost the earth (DIY programs have much to answer!).

Be a problem solver
Despite all the companies believe they have excellent customer service, the fact is that most do not. The main reason is that when people complain a lot, feel they have not been heard His problem was not resolved.

Be a problem solver - quickly and efficiently. Here's a slogan for you - "resolve to solve."

Be your friend
I do not know about you, but I'm a sucker for business owners who take the time to know and recognize me when I call or visit the website! The bond and the desire to do more business with this type of business is strong for me.

Do you take time to build a relationship with your main clients? Are you out of their way to welcome the next time you do business? As the saying goes, to turn strangers into friends and friends to customers.

Relationship money
In this day and age, new technologies and the high price that goes with the concept of giving a high value is sometimes forgotten. The creation of a "Wow" moment can be as simple as giving a bit more, something unexpected. It need not be of great value, it's really the thought that counts.

Do not limit this only for the price. Prices alone can not work, you must be related to something else - 2 for 1, a small gift, etc.

The quality of your product, you must also take into account the value for money. Do not try to go through an inferior product with a higher price - You will create the wrong kind of 'wow' moment! Average price and high quality - some positive and 'Wow'.

Call
The real murderer 'Wow' your customer calls a few days after that purchased. asking if the product is good, if he wanted to do, is a sure way to stop on your way! If everything is great, then you have a client for life. If there is a problem, wonderful, you can put it right and ... a customer for life. This is a very simple and powerful creation of 'Wow'.

So that's it. If you follow theses simple ideas, all your clients say, 'Wow,' and will return again and repeatedly. Who knows, they may even tell your friends? Now there's a thought.

About the Author

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Tigger & Zoe 2/24/09 part 2

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